Question 1

How do I book a vacation rental?

Accepted Answer

Booking is easy! Browse our curated rental properties, select your preferred dates, and complete your reservation online. You can also call us at (904) 624-1722 or email info@coninecoastaltravel.com and our team will help you find the perfect property for your stay.

Question 2

What time is check-in and check-out?

Accepted Answer

Standard check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in or late check-out may be available depending on the property schedule — just ask when booking and we'll do our best to accommodate your request.

Question 3

What amenities are included with the rentals?

Accepted Answer

All of our vacation rentals come fully equipped with linens, towels, a stocked kitchen, Wi-Fi, and basic toiletries. Many properties also include beach chairs, umbrellas, boogie boards, and outdoor grills. Each listing details the specific amenities available at that property.

Question 4

Are pets allowed in any of the rentals?

Accepted Answer

Yes, we offer a selection of pet-friendly vacation rentals across our destinations. Pet policies vary by property, including size limits and additional cleaning fees. Filter for pet-friendly options when browsing, or let us know when you inquire and we'll match you with the right property.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations made 30 or more days before check-in receive a full refund minus a small processing fee. Cancellations 14-29 days out receive a 50% refund. Cancellations less than 14 days before check-in are non-refundable. We strongly recommend travel insurance for added peace of mind.

Question 6

What's included in the rental price?

Accepted Answer

Our rental rates include the nightly accommodation, all linens and towels, cleaning fees, Wi-Fi, and access to property-specific amenities like pools or beach gear. Applicable taxes and a refundable security deposit are added at booking. There are no hidden fees — you'll see the full cost before confirming.

Question 7

What's included in your guided experiences?

Accepted Answer

Each experience includes professional guide services, all necessary safety equipment, and any specialized gear required for the activity. Many experiences also include refreshments and snacks. The full inclusions are listed on each experience page so you know exactly what to expect.

Question 8

Are there age requirements for activities?

Accepted Answer

Age requirements vary by activity. Most eco-tours and dolphin cruises welcome all ages. Fishing charters typically require participants to be at least 6 years old. Kayak and paddleboard tours are recommended for ages 10 and up. Each experience listing notes minimum age requirements and any restrictions.

Question 9

What happens if weather cancels our activity?

Accepted Answer

Safety comes first. If an experience is cancelled due to weather, you'll receive a full refund or the option to reschedule at no additional cost. Our activity partners monitor conditions closely and will notify you as early as possible — typically by 7:00 AM on the day of your booking.

Question 10

What is the typical group size for experiences?

Accepted Answer

Group sizes vary by activity type. Fishing charters accommodate 2-6 guests for a more personal experience. Eco-tours and dolphin cruises typically host 10-20 guests. Kayak and paddleboard tours are limited to 8-10 participants. Private experiences are available for most activities at a premium rate.

Question 11

Do I need to bring my own equipment?

Accepted Answer

No — all necessary equipment is provided for every experience we offer. Just bring sunscreen, comfortable clothing appropriate for the activity, and a sense of adventure. Each booking confirmation includes a detailed packing list so you know exactly what to wear and bring.

Question 12

What equipment is available for rent?

Accepted Answer

We offer a wide range of beach and water equipment including beach chairs, umbrellas, paddleboards, kayaks, surfboards, boogie boards, bicycles, fishing gear, and snorkeling equipment. Availability varies by location across Jacksonville Beach, St. Augustine, Ponte Vedra Beach, Amelia Island, and Fernandina Beach.

Question 13

Do you deliver rental equipment?

Accepted Answer

Yes! We offer free delivery and pickup to all of our vacation rental properties and most locations along the First Coast. Equipment is typically set up before your arrival and collected after you're done. For non-rental guests, delivery is available for a small fee depending on location.

Question 14

How is equipment rental pricing structured?

Accepted Answer

Equipment rentals are available by the half-day, full day, or weekly rate. Weekly rentals offer the best value — typically 30-40% savings over daily rates. Multi-item packages are also available at discounted bundle pricing. All pricing is listed on our equipment rental page.

Question 15

Is a deposit required for equipment rentals?

Accepted Answer

A refundable security deposit is required for high-value items such as paddleboards, kayaks, and bicycles. The deposit is charged at the time of booking and fully refunded upon return of the equipment in good condition. Beach chairs, umbrellas, and smaller items do not require a deposit.

Question 16

What is the damage policy for rental equipment?

Accepted Answer

Normal wear and tear is expected and covered. If equipment is returned damaged beyond normal use, repair or replacement costs will be deducted from your security deposit. Lost or stolen equipment is the renter's responsibility. We recommend reviewing the rental agreement and considering our optional damage protection plan.

Question 17

What concierge services do you offer?

Accepted Answer

Our concierge team can handle restaurant reservations, grocery pre-stocking, airport transportation, event tickets, private chef bookings, and custom itinerary planning. Think of us as your personal trip planner — just tell us what you need and we'll take care of the details. Call us at (904) 624-1722 or email info@coninecoastaltravel.com.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and bank transfers. Payment is processed securely online at the time of booking. For vacation rentals, a 50% deposit is due at booking with the balance due 30 days before check-in.

Question 19

Are your rentals and experiences accessible?

Accepted Answer

We are committed to accessibility and offer several ADA-compliant vacation rentals with features like ground-floor access, roll-in showers, and wide doorways. Select experiences also accommodate guests with mobility limitations. Contact us to discuss your specific needs and we'll find the best options for you.

Question 20

Do you offer group booking discounts?

Accepted Answer

Yes! We offer special rates for groups booking multiple rentals or large party experiences. Whether it's a family reunion, corporate retreat, wedding party, or friends' getaway, contact our team for a custom group quote. Discounts typically start at bookings of 3 or more rentals or 10+ experience participants.

Question 21

Do you sell gift certificates?

Accepted Answer

Yes — Conine Coastal Travel gift certificates are available in any amount and can be applied to vacation rentals, experiences, or equipment rentals. They make the perfect gift for birthdays, holidays, weddings, or any occasion. Purchase online or contact us to arrange a custom gift package.

Frequently Asked Questions

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Experiences & Activities

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